Digital Payment Solution for the NaCSA

• Country: Sierra Leone
• Summary: Digital Payment Solution for the NaCSA
• SLT Ref No: 76380176
• Deadline: 09 Jan 2023
• Financier: African Development Bank (AfDB)
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
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• Description:
• Expression of Interest are invited for Hiring a Payment Services Provider (firm) for Digital Payment Solution for The NaCSA and Capacity Building for Ecosystem Actors in Sierra Leone - DIGIGoV- MRU. The Payment Services Provider (PSP) among other duties should provide and roll-out a digital payment solution to support the following business functions: - Provide digital payment platform access or electronic data interface to NaCSA MIS for each payment period. - Make 4 regular, frictionless, and accurate monthly digital payments to all recipients of NaCSA benefits (currently standing at 35,000 and expected to remain the same for the period of contract) - Produce regular quarterly digital payments and reconciliation reports, highlighting targets/plan versus achievements/actual, challenges and solutions, lessons learnt and best practices. - Reliable Cash-In and Cash-Out (CICO) agent network with adequate penetration rate. - Ensure sufficient liquidity levels in the distribution/agent network to support the recipient transactions such as CICO transactions in their local communities. - Ensure that allocated funds from NaCSA for each payment can be initially audited and reconciled with payments made. Provide ongoing reconciliation and auditing for amounts paid to recipients- accounts and payroll amount (allocated). - Verification of recipients (and where appropriate recipients that act on behalf of beneficiaries) - Process beneficiary complaints including the ability to support Grievance Redress Mechanism (GRM) to resolve payment-related complaints and other issues. - Transfer knowledge of the operation of the digital payment platform to NaCSA staff as well as build the capacity of the digital payment ecosystem stakeholders/players. - Conduct at least 3 capacity building training sessions for key financial ecosystem stakeholders in Sierra Leone to ensure an enabling digital payment environment.
• Documents:

 Tender Notice